Refund policy

Refund Review

Once the returned item arrives, TÜRAK checks its condition and confirms whether it meets the return requirements. The customer is then informed whether the refund has been approved or declined.
Refund Amount

For an approved return without a product fault, the refundable amount equals the value paid for the returned item, less the applicable return shipping fee. No additional return or handling deduction is applied. The exact deduction and the expected net refund are communicated before the return is confirmed.
Wrong or Defective Item

When the return results from a wrong, defective or damaged item confirmed as TÜRAK’s responsibility, the customer receives a full refund without any return shipping deduction.

Refund Timing
After the returned item passes inspection, the approved refund is initiated within 3–7 working days. The time required for the amount to appear in the customer’s account may vary depending on the bank or payment provider.

Refund Method
Online payments are refunded through the original payment method whenever possible. For cash-on-delivery orders, the refund is transferred through the approved method agreed with the customer, such as a bank account or InstaPay account held in the customer’s name.

Rejected Returns
If the item does not meet the return conditions because it was used, washed, altered or damaged by the customer, no refund is issued. The customer is responsible for the collection fee and, if they want the item returned, the new delivery fee.