Terms of service

Last Updated: 01 / 08 / 2026
TÜRAK is a brand operated by Akpınar Global Trade. These Terms & Conditions govern your access to our website and your purchase of products from us.
1. Acceptance of the Terms
By visiting the website or placing an order, you agree to these Terms & Conditions and to our Shipping & Delivery Policy, Returns & Exchanges Policy, Refund Policy and Privacy Policy. If you do not agree, please do not use the website or place an order.
2. Eligibility and Website Use
You must be at least 18 years old to place an order, or use the website with the permission and supervision of a parent or legal guardian. You may not use the website for unlawful purposes, submit false information, transmit harmful code, interfere with security, or misuse any part of the service.
3. Products, Colours and Sizing
We make reasonable efforts to display product descriptions, colours and images accurately. Actual colours may vary slightly due to lighting, screen and device settings. Size guides are provided for reference, and product measurements may vary by approximately 1–2 cm due to manufacturing and manual measurement. Customers should follow the care instructions provided with each product. These points do not limit your rights where a product is incorrect, defective or materially different from its description.
4. Prices and Payment
All prices are shown in Egyptian Pounds (EGP), unless stated otherwise. Available payment methods may include Cash on Delivery, bank or credit cards, and other supported online payment methods. Prices may change before an order is submitted. Once an order has been confirmed, its price will not be changed except to correct a clear error with the customer’s approval.
5. Order Submission and Confirmation
Submitting an order means that we have received your request; it does not automatically mean that the order has been accepted. We may verify stock availability, customer details, address and payment status before confirmation. An order is considered confirmed when you receive our confirmation or dispatch message.
6. Order Cancellation or Refusal
We may cancel an order or request additional verification where there is a stock error, obvious pricing or system error, incomplete or incorrect address, unsuccessful customer contact, failed payment, suspected fraud, unusual commercial quantities, or repeated refusal of deliveries. Where an online payment has been collected and we cancel the order, the paid amount will be refunded in full.
7. Delivery, Returns, Exchanges and Refunds
Delivery times, package inspection, delivery charges, returns, exchanges and refunds are governed by our separate policy pages, which form part of these Terms & Conditions. Please review them before placing an order.
8. Promotions and Discount Codes
Promotions may be limited by time, stock, product or customer eligibility. Unless stated otherwise, only one discount code may be used per order. Discount codes have no cash value and may be cancelled in cases of misuse. Refunds are calculated according to the amount actually paid for the returned item.
9. Customer Information
You are responsible for providing accurate and complete contact, delivery and payment information. We may not be responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.
10. Intellectual Property
The TÜRAK name, logo, product images, videos, designs, text, graphics and website content are owned by TÜRAK, Akpınar Global Trade or the relevant rights holder. They may not be copied, reproduced, republished or used commercially without prior written permission.
11. Third-Party Services
We may use third-party services to support payments, delivery, website operation, analytics and customer service. Their processing of personal information is addressed in our Privacy Policy. Links to external websites are provided for convenience, and we are not responsible for content controlled by those third parties.
12. Errors and Availability
We make reasonable efforts to keep product, price, stock and delivery information accurate. If a clear error or omission is identified, we may correct it, contact you for approval before processing the order, or cancel the affected order and issue a full refund where payment has already been collected.
13. Liability and Consumer Rights
The website may occasionally be unavailable because of maintenance, technical issues or circumstances beyond our reasonable control. Nothing in these Terms limits any mandatory rights or remedies available to consumers under the laws of the Arab Republic of Egypt. Our responsibilities for incorrect, defective or non-conforming products remain subject to applicable law and our published policies.
14. Governing Law and Language
These Terms & Conditions are governed by the laws of the Arab Republic of Egypt. Any dispute will be handled by the competent Egyptian authorities or courts, without limiting mandatory consumer rights. If there is any inconsistency between the Arabic and English versions, the Arabic version will prevail to the extent permitted by applicable law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The current version and its Last Updated date will always be available on this page.
16. Contact Information
Email: support@turak-eg.com
WhatsApp: +20 10 360 18 200 | +20 10 360 18 300
WhatsApp support is available on working days from 12:00 PM to 9:00 PM.
Company address: New Cairo, North 90th Street, Chill Out Lotus Maxim, Building No.1. Note: Please do not send return or exchange items to this address. All return and exchange shipments must follow the instructions provided by our customer support team.